Shipping
AnnTen ships worldwide from our studio in Amersfoort, The Netherlands. All parcels are sent insured and with signature on delivery. Once dispatched, you will receive a tracking number by email.
| Zone | Countries | Method | Rate | Transit | Free over |
|---|---|---|---|---|---|
| Netherlands | NL | Insured & signed (PostNL/DHL) | €8.95 | 1 - 2 days | €300 |
| Belgium | BE | Insured & signed (DHL/PostNL) | €11.95 | 2 - 4 days | €500 |
| Europe | DE, FR, AT, etc. | DHL Express | €14.95 | 3 - 6 days | €700 |
| International | US, UK, etc. | FedEx/UPS Express | €29.95 | 5 - 10 days* | — |
*Transit times may vary depending on customs clearance.
Store Pickup
Free in-store pickup:
AnnTen Goldsmith & Fine Jewelry
Krommestraat 5, 3811CA Amersfoort, The Netherlands
Customs & Import Duties
Orders outside the EU may incur import duties, VAT and brokerage fees. These costs are the customer’s responsibility.
Returns
Returns within 14 days of receipt, provided the jewelry is unworn, in original condition/packaging, and not custom-made or personalized.
- • Return shipping costs and risk are for the customer unless otherwise agreed.
- • International returns must be insured with tracking/signature.
Custom/personalized pieces are non-returnable under EU law.
Return address
AnnTen Goldsmith & Fine Jewelry
Krommestraat 5, 3811CA Amersfoort, The Netherlands
Terms & Conditions
1. General
These Terms & Conditions apply to all online purchases from AnnTen Goldsmith & Fine Jewelry.
2. Company Information
AnnTen Goldsmith & Fine Jewelry
Krommestraat 5, 3811CA Amersfoort, The Netherlands
Email: info@annten.nl
KvK: 96741929 VAT: NL867741582B01
3. Products
Handcrafted items may show slight variations; photos and descriptions aim to be accurate.
4. Pricing & Payment
Prices in euros incl. VAT unless stated. Payments via Shopify Payments (credit card, iDEAL, Bancontact, Apple Pay, Google Pay).
5. Custom Orders
Once production starts, custom or made-to-order items cannot be cancelled, returned or refunded.
6. Delivery
All orders ship insured with signature. Risk passes to the customer when handed to the carrier.
7. Returns
Items must be unworn and in original packaging. Custom or personalized pieces are excluded.
8. Warranty
We offer a 12-month warranty covering manufacturing defects. Normal wear, scratches, plating wear, impact, misuse or third-party alterations are excluded.
9. Intellectual Property
All content and designs are the intellectual property of AnnTen.
10. Liability
Liability is limited to the order value.
11. Privacy
Personal data is processed according to GDPR and only used to fulfill your order.
12. Governing Law
Dutch law applies; disputes are submitted to the competent Dutch court.